Cash Register Operation | Adding Tips

 



NOTE: Tips must entered on transactions before closing your shift or settling your batch. If you do not enter your tips before settling your batch you will lose the tip, as it cannot be added on after a batch has been settled.  This includes when your processor is setup to auto-settle the batch at a specific time.

NOTE: Your credit card processor must supports tips and must be certified to run on the NETePay software, unless using one of our merchant processing partners, in order to take tips on credit cards.  

Note: Select the Show Credit Card Only option to view only transactions completed as a credit card sale. 
 

Adding Tips

Authorizing a Tip on a credit card sale

• Select Tickets on the Register screen.
• Select the order to add the Tip onto. 
  
• Select TIP
  
• Enter the tip amount to add to the transaction in the Tip Amount field. 
• The % amount of the tip will appear next to the dollar amount - this is a double check to notice entry errors by the user.  For example if the tip is $1.50 and the user enters $150 by mistake the extremely large % amount is an indicator a mistake was made.
• Select Authorize Tip Transaction and the tip will be added as a gratuity transaction to the original sale. The cash drawer may open. 
  
• If the tip is more than 20% a warning will appear giving the user to check the amount before proceeding.  
  
• Remove the Tip amount from the drawer to keep your Shift total balanced. 

Note:  The value of the 20% can be changed with the Tip Greater Than Warning % system option.  See section Utilities | Setup | System Options | Credit Cards for more information.  


You may alternatively save all the tip receipts and process them at the end of a shift. Enter the ticket numbers in the Find Ticket Number field and search functions.

• Select Tickets on the Register screen.
  
• Enter a receipt number in the Find Ticket Number field. 
  
• Select Find. 
  
• Follow the steps above to authorize a Tip on a credit card sale.
  

Note: Select the Show Credit Card Only option to view only transactions completed as a credit card sale.

Correcting a Tip amount
Occasionally a Tip will be authorized for an incorrect amount. For example: The Tip amount written on the receipt was $1.00 and the cashier accidentally entered $10.00. There is an option to correct this within the Register AS LONG AS THE CREDIT CARD BATCH HAS NOT BEEN SETTLED.

• Select Tickets on the Register screen.
  
• Select the order to add the Tip onto.
• Select Tip.  A message will appear noting a Tip has already been added to the Ticket.
  
•  
  
• Enter the ACTUAL Tip amount to be authorized on the Ticket in the Tip Amount field. This will overwrite the amount previously entered. 
  
• Select Authorize Tip Transaction.
  

Authorizing a Tip on a Prepaid Customer account
Patrons with an available balance may want to offer the employees a Tip, but do not have cash to do so. CSM allows a Tip deduction from the Customer account balance.

• Select Tickets from the Register screen.
  
• Select the order to add the Tip onto. 
• Select Tip.
  
• Select Yes to the Take tip from customer account prompt.
  
• Enter the amount to be removed from the Customer account in the Tip Amount field. 
  
• Select Authorize Tip Transaction. 
  

Tips on Credit Cards Special Settings

 
Collect Immediately - The ability to capture tips immediately during the checkout process can be enabled. See section Utilities | Setup | System Options | Credit Cards  for more information. 

Suppress Tip Receipt - The tip receipt can be suppressed from printing.  This will set the default setting of the Print Confirmation on the Tip screen to unchecked.  As desired the user can override the setting to print a tip receipt.  See section Utilities | Setup | System Options | Credit Cards  for more information. 

Tips on Gift/Prepaid Accounts Special Settings

Sign for Account Purchases - To receive a receipt when using Gift/Prepaid accounts enable Sign for Account Purchases.  See section Utilities | Setup | System Settings | Additional for more information.   

Print Tip Line for Account Purchases - To include a tip line on the receipt when using Gift/Prepaid accounts enable Print Tip Line for Accounts.  See section Utilities | Setup | System Settings | Additional for more information.